Last Updated: March 21, 2025
Thank you for purchasing from Smarter Sense. We aim to provide high-quality content and a smooth customer experience. Please read our refund policy carefully.
1. Vimeo Purchases
Our videos are hosted and sold through Vimeo. Vimeo’s refund policy applies to these purchases. If you experience a technical issue with a Vimeo purchase, please contact us with the following information:
- Screenshots of the issue
- Your device type and operating system
- Your email address and name
- Date of program purchase
We will work with Vimeo to resolve the issue as quickly as possible.
2. Technical Issues with the Smarter Sense Website
Refunds for technical issues related to the Smarter Sense website itself (not Vimeo) may be issued at our discretion. If you experience a technical issue with the website that prevents you from accessing purchased content, contact us at info@smartersense.academy with:
- A description of the issue
- Any error messages received
- Your device type and browser version
3. Refunds for Non-Technical Reasons
We do not offer refunds for reasons unrelated to technical issues, including:
- Change of mind
- Lack of satisfaction with content
- Failure to understand the nature of the product
4. How Refunds Are Issued
Approved refunds will be processed to the original payment method within 7–10 business days after approval.
5. Contact Us
If you have questions or need assistance, contact us at:
📧 Email: info@smartersense.academy